GDPR Compliance
Genie9 is committed to protecting your privacy and ensuring the security of your personal data in compliance with the General Data Protection Regulation (GDPR).
How We Comply with GDPR
Our data protection practices are built on the six key principles of GDPR
Lawfulness, Fairness & Transparency
We process data lawfully and transparently with clear privacy notices
Purpose Limitation
Data is collected for specified, legitimate purposes only
Data Minimization
We only collect data that is necessary for our services
Accuracy
We ensure personal data is accurate and kept up to date
Storage Limitation
Data is kept only as long as necessary
Integrity & Confidentiality
We ensure appropriate security of personal data
Your Data Protection Rights
Under GDPR, you have specific rights regarding your personal data
Right to Access
Request a copy of your personal data
Right to Rectification
Request correction of inaccurate data
Right to Erasure
Request deletion of your data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Receive your data in a portable format
Right to Object
Object to certain types of processing
To exercise any of these rights, please contact our Data Protection Officer
privacy@genie9.comHow We Protect Your Data
Encryption
All data is encrypted in transit and at rest using industry-standard AES-256 encryption
Data Centers
Our data is stored in secure, GDPR-compliant data centers within the EU
Access Controls
Strict access controls ensure only authorized personnel can access your data
ISO 27001 Certified
Our information security management system is certified to international standards
Data Processing Information
What We Collect
- • Account information (name, email, company)
- • Usage data for service improvement
- • Technical data for support purposes
- • Payment information for billing
Legal Basis
- • Contract performance for service delivery
- • Legitimate interests for service improvement
- • Legal obligations for record keeping
- • Consent for marketing communications
Data Retention
We retain data only as long as necessary for the purposes it was collected. Account data is kept for the duration of your subscription plus any legal retention period.
Questions About GDPR?
Our Data Protection Officer is here to help with any questions about your data protection rights or our GDPR compliance.